For over 6 years, QualiTest provides advanced ongoing Application support service for mid and large size global customers. QualiTest implement IT best practice methodologies to achieve high level performance according to SLA indicators. In addition, QualiTest provide state of the art tools for service level management, service desk structure, knowledge center, Incident management, change management, release management, Configuration Management and Quality assurance. All with real time dashboards and detailed reporting.

QualiTest Application support service is IT best practice and complies with ITIL and ISO 20000 standards based on following key principles:

Understanding customer business needs
- Defining KPI’s - Provide a clear mission statement
- Define SLA - Provide agreed response time
- Define Success indicators - Provide alignment on Service Desk goals
- Define Service Level Management - Provide traceable service
Compose well formed infrastructure first
- Service desk platform – Provides traceable and efficient service process
- IVR self service - Reduces costs & improve SLA
- Unified Development framework - Reduce costs and availability for 3rd level and enhancements
- CM -TFS/SVN repository - Reversible and documented software changes
- Knowledge base repository – Provides documented BKM’s and HLD & LLD documentation
- LAB environment - Reducing the impact on office network
Follow to advanced level
- Establishing strong workflow model for service automation and business rules
- Establishing ownership and responsibility culture
- Shift from reactive to proactive approach
- Integration of E-Learning & fully automated voice applications for self service
- Ongoing improvement of KPI’s